Raising Hands

Clients: Microsoft, Motorola

Service design is the discipline of integrating systems of interaction with customers—via physical, information, and human systems—to create value and differentiate providers. Social is all about people building high-value information structures, connecting through communities and sharing information and influence. What happens when service meets social?

As a team of four graduate Carnegie Mellon students, we developed Raising Hands—a comprehensive and interactive membership-based service that introduces and supports project-based learning in K–12 schools. Offered through a partnership between a publisher and a research institute, the service works with school districts seeking innovative teaching methods to transform the way students learn.

Instructors: Chris Kasabach, Vanessa Sica, Chris Pacione
Graduate Design Studio II
Carnegie Mellon University
Spring 2010

my teammates
Barbora Batokova
Lauren Chapman
Marcus Perez Cervantes

my contribution
project framing
user research
synthesis
ideation
generative workshops
conceptual modeling
persona development
visual identity
presentation design

visit our
process blog

special thanks to
Buck Institute for Education
Cyert Center for Early Education
Schaeffer ElementarySchool
Dr. Tim Best, education expert
Citizen Schools
Scholastic